Returns & cancellations
Updated: October 8, 2026
Please review these rules before purchasing optics or outdoor gear from Range Place.
At a glance
- Change-of-mind returns: Not accepted after shipment. There is no voluntary return window.
- Cancellation before shipment: Not guaranteed. A successfully intercepted customer-requested cancellation is subject to a 15% cancellation fee.
- Refused or undeliverable shipments: A 30% restocking fee plus original and return shipping costs applies to customer-caused returns.
- Wrong, damaged, or defective goods: Contact us for assistance. The voluntary-return restrictions and customer-caused fees do not override remedies required by applicable law.
Canceling or changing an order
Fulfillment may begin as soon as an order is placed. Email sales@rangeplace.com with the order number immediately if you need a change or cancellation. We cannot guarantee that an order can be stopped before shipment.
If we successfully intercept and cancel your order at your request before it ships, we deduct a 15% cancellation fee from the refund. This fee does not apply when we cancel because we cannot supply the item, to a cancellation entitled to a full refund because of a shipping delay, or where prohibited by law.
Voluntary returns and exchanges
Once an order ships, sales are final for buyer’s remorse, ordering mistakes, or changes of mind. We do not accept voluntary returns or exchanges in those circumstances. Confirm the model, specifications, and intended use before ordering; our team can help with product questions.
Refused and undeliverable shipments
If merchandise is returned because you refuse delivery or provide an incorrect or incomplete delivery address, any refund is subject to a 30% restocking fee plus the actual original and return shipping costs. We will explain the deductions before processing the refund. These charges do not apply to returns caused by our error or where prohibited by law.
Wrong items, shipping damage, or missing items
Contact sales@rangeplace.com as soon as you discover a problem. Include your order number, a description, and photographs of the item, shipping label, packaging, and damage where available. Keep the packaging and contents while we review the issue. We will provide the appropriate next steps for a replacement, return, carrier claim, or refund. Do not send merchandise without instructions.
Defects and manufacturer warranties
Manufacturer warranty coverage varies by brand and product. Contact us with your order number and a description of the defect so we can help identify the applicable warranty process. This policy does not limit rights or remedies you have under applicable law.
Return method and refunds
For any approved return, our team will provide written authorization, the shipping destination, packing instructions, and who is responsible for return shipping. Returns are handled by mail or carrier shipment; do not send items to our business contact address without approval.
Once the issue has been reviewed and any required merchandise received and inspected, we will notify you of the refund decision, amount, and applicable deductions. Approved refunds are issued to the original payment method within 24 hours of approval. Your bank or card issuer may take additional time to post the credit. Contact us if you have questions about the refund status.
Need help?
Email sales@rangeplace.com or call 888-480-4867. Include your order number so we can locate the purchase.